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We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities. 

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.


Property Name: Sungate One Hostel

Address 1: Carmen 16 2nd floor

City : Madrid

Postal Code : 28013

Contact Name: Laia Queralt

Phone: +34 910 23 68 06

Email: info@sungatehostel.com

Amenities
  • Baggage storage
  • Laundry service
  • Printer

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 14:00

Check-Out: 12:00

Property and Cancellation Policies :
Hostel One has a 2 full day cancellation policy (e.g. if your check in is on Friday, the last day for a free cancellation is on Tuesday). Failure to cancel within this time will result in a cancellation charge equal to the first 2 nights of your stay. 

Cancellations are only accepted by e-mail, and must be received by us at least 2 full days before the arrival. ​If you do not show up for your reservation we may charge the first 2 nights of the accommodation to your credit card.
Terms and Conditions

Bookings Policy 
You can request Bookings via Hostel One’s website or by contacting Hostel One’s staff.
When requesting Bookings, you will be required to provide identification information including, their name, email address, contact telephone number, credit card number and expiry date.
After the booking is made, we will charge the 1st night as a deposit. This is fully refundable, provided you cancel with adequate notice.

Payment
We accept payment in cash or by credit card. Please note that paying with credit card incurs an additional 4% surcharge. 

Group Booking (More than 8 people)
If you want to make a reservation for more than 8 people, please contact us by email a different policy applies. We have special group prices

A different policy applies to confirm bookings over 300€. To confirm your booking, you will need to provide 30% of the total amount in advance. Payment can be through credit card or we can give you our bank details for direct debit. Your booking will be confirmed once payment is received.

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